You can’t afford downtime due to IT failure. STP’s Managed IT Services provides a unique combination of proactive, automated, remote, and on-site monitoring of your key assets such as your network, servers, workstations, firewalls and applications. We’ll keep an eye on your systems, so they keep functioning optimally and efficiently. We manage your technology needs so you can manage your business .
We understand. With networks becoming increasingly complex, executives face the challenge of managing their IT infrastructure with limited resources. Competently managing these many systems is increasingly difficult – and that’s one reason why STP uses a myriad of support options and is offering them to you. We’re finding that business owners face issues such as:
- No long-term technology strategy
- Inability to recover critical business information from failed servers
- Lack of clear network and systems documentation
- Security controls not in place to protect data from the bad guys
- A reactive approach to network and computer support problems
Proactive 24×7 Network Monitoring
Proactive 24×7 Network Monitoring is not just important for big companies, it’s necessary for any sized organization that has mission critical systems that they depend on, even smaller ones.
Sonoma Technology Partners uses powerful modern enterprise grade network monitoring tools to provide 24×7 proactive support for your organization. Depending upon your needs we can report, troubleshoot and/or escalate issues – either to our own knowledgeable staff or to yours… whatever works best for your organization.
Our monitoring system allows us (or you) to not only be notified of system failures, but it also allows issues to be identified well before they result in an expensive downtime.
For those who like bullet points, here’s some important points about our network monitoring:
- Identify issues before they become outages
- Know of events as they occur
- Understand exactly what is wrong – No more hunting
- Quickly respond to and manage problems
- Spot emergent patterns
- Low noise – With sophisticated event and notification engines
- Superior Flexibility
It’s all about the details…
Our monitoring system allows us to check availability, performance and capacity metrics. By tracking this data we are able to generate trend analysis, analytical and summary reports.
Alerts and Escalations
What good is a network monitor without a best of breed alert and escalation system?
Host and Service Dependencies
We can monitor your network and your server facilities along with its entire application stack across systems
Server and Device Monitoring
Servers and their Operating Systems are monitored for various baseline parameters such as CPU, memory, disk utilization and response time in addition to specific critical core processes and services. Network devices such as routers, switches and firewalls are monitored according to their function usually using the wealth of information exposed via SNMP.
Service and Application Monitoring
Not all hosts are created equally or for a generic purpose. One of the many strengths of our monitoring system is it gives us the ability to monitor any service or application that is integral to your daily operations. If the service or application is well known, such as any one of the mail, web or database systems, we probably have something already prepared to start monitoring. But if it’s a unique product, that’s not a problem, we can build a custom check for it.
Live Network Maps and Visualizations
It’s been said that a picture is worth a thousand words and it must be because our network monitor includes live network maps and visualizations that speak volumes about the state of your network and systems health.
See the grand scheme of you whole environment or drill down into the minutiae to analyze a momentary spike in CPU load with advanced visualization tools.
Nothing will influence your boss to order that replacement server as quickly as handing him a graph that literally draws out the imminence of the need for him.
Importance and Added Value
We strongly believe in the importance and added value of managed network monitoring solution and include our managed network monitoring service for free as part of our Tier 1 support. Tier 1 remediation without it would just seem silly.
We also offer our network monitoring as a separate service to our Tier 2 and Tier 3 clients in either managed or un-managed forms. With managed monitoring we receive and act on events in a first responder fashion to resolve your issues as quickly and efficiently as possible, billing according to our cost effective rate schedule. With un-managed monitoring, our system monitors your network hosts and then notifies your IT team rather than us when there is an issue.
We don’t just use a network monitoring solution, we are part of the official development team and actively make changes that are important to our clients’ needs.
Technology for Education
Educational institutions are transforming themselves as they transition to an environment where technology is the exciting new digital assistant.
Students can now have more say in their own education. With more opportunities to access information, the challenges that schools have are even greater given tighter funding. How best to personalize learning while protecting developing minds from the uncensored Internet? How to leverage available technology to collaborate around the world and create new types of content? How to present this dynamic information in engaging ways? Sonoma Technology Partners is committed to facing these challenges head on. We look forward to partnering with you and your staff to help educate the next generation of students.